Last updated: May 1, 2025
Souk Realty (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform, available at soukrealty.com and our mobile applications.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
We collect information you provide directly to us, such as when you create an account, submit a property inquiry, or contact us for support.
Personal Information: Name, email address, phone number, nationality, and passport/Emirates ID details when required for property transactions.
Property Preferences: Search history, saved properties, inquiry history, and communication preferences.
Technical Information: IP address, browser type, device identifiers, operating system, and pages visited. We use cookies and similar tracking technologies to collect this information automatically.
Payment Information: When processing transactions, we collect billing details. Card information is processed by our PCI-DSS compliant payment partners and is never stored on our servers.
We use the information we collect to:
We do not sell your personal information. We may share your information in the following circumstances:
With Real Estate Agents and Developers: When you submit an inquiry, your contact information is shared with the relevant agent or developer to facilitate the property viewing or transaction.
Service Providers: We engage trusted third-party service providers for hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information when required by UAE law, court order, or regulatory authority, including RERA, DLD, or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information in other ways when you give us explicit permission to do so.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
**Account data** is retained for the duration of your account plus 7 years after closure, as required by UAE commercial law.
**Transaction records** are retained for 10 years to comply with UAE financial regulations and DLD requirements.
**Inquiry and communication logs** are retained for 3 years.
**Marketing preferences** and opt-out records are retained indefinitely to honor your choices.
You may request deletion of your account and associated data at any time, subject to our legal retention obligations.
Under applicable UAE data protection laws and international best practices, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to certain types of processing, including direct marketing.
Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise these rights, contact our Data Protection Officer at privacy@soukrealty.com. We will respond within 30 days.
We implement industry-standard security measures to protect your information:
While we take extensive precautions, no system is completely secure. We encourage you to use a strong, unique password and to notify us immediately at security@soukrealty.com if you suspect unauthorized access to your account.
Our platform may contain links to third-party websites, including property developers, government portals (DLD, RERA), and financial institutions. This Privacy Policy applies only to our platform.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on third-party links from our platform may allow those parties to collect data about you.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@soukrealty.com and we will delete such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.
Our Data Protection Officer is available to help.